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Emotional Intelligence Case Study: Revolutionising Leadership at FedEx Express

Effective Management /

In 2014, an excellent case study was released that demonstrated the benefits of emotional intelligence training on internal leadership teams at FedEx. In this article, I will break down the case study, which shows just how valuable management training can be. FedEx Express, a global leader in express transportation, delivers millions of packages across continents […]

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The 12 most important questions for High Performing Companies

Effective Management /

Management capability is paramount to organisational success. Gallup studies concur that the front-line manager is the key to attracting and retaining talented employees. The best managers select an employee for talent and emotional intelligence rather than for skills or experience. They then set clear expectations and build on their own and their team members’ strengths

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