Dealing with Difficult People Course - Strategies for Dealing with Difficult People at Work
We often have to deal with difficult people at work; some are passive aggressive, some are volatile and some are manipulative. These behaviours make us lose focus, stress us out and reduce our effectiveness.
This Dealing with difficult people training course in Perth is designed to shine a light on the types of difficult behaviour that get in the way of productivity and provide practical solutions for managing it.
After this program attendees will be able to:
- Identify the types and causes of difficult behaviour.
- Remain calm and in control around the difficult person.
- Use assertive techniques to communicate effectively.
- Avoid inflammatory behaviours.
- Identify specific strategies and techniques to deal with each of the difficult behaviours.
- Feel more confident around difficult behaviour.
Workshop Overview:
Difficult behaviour
- Identify types of difficult behaviour.
- Understand the causes of difficult behaviour and why people use it
- Outline the impact of difficult behaviour in the workplace.
Strategies for success
- Identify tools and techniques to remain calm and in control.
- Avoid 7 inflammatory factors around difficult people.
- Learn assertiveness techniques to communicate effectively.
- Identify different strategies for different types of difficult behaviour.
- Explore strategies to deal with obstinance, passive aggressive behaviour, inflexibility and aggression amongst others.
All attendees will receive a personalised certificate of achievement.
For further information on the Dealing with difficult people Training Course Perth call Jill on 1300 850 959 or fill in the enquiry form below. Please note all programs can be tailored exactly to your needs.
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Training Courses
- Emotional Intelligence at Work
- Managing Staff Engagement
- Conflict Resolution
- Having Difficult Conversations
- Presentation Skills
- Effective Communication Skills
- Assertiveness at Work
- Managing Personalities
- Managing Poor Performance
- Time Management
- Effective Delegation
- Dealing with Difficult People
- Managing Meetings
- Train the Trainer
- Manager to Leader
- Leadership Styles
- Building Resilience
- Facilitation Skills
