Author name: Jill McCrum

Email management has become an integral part of our lives, both in personal and professional spheres. It’s a great tool for communication and collaboration, but it can also be a major time drain. The constant flow of emails can be overwhelming, leaving us feeling like we’re constantly playing catch up. Here are some tips to […]

Disagreeing with someone more powerful than you in the workplace can be a daunting task. It requires tact, diplomacy, and a great deal of courage. However, it’s important to remember that workplace conflict can be healthy and lead to successful conflict resolution. Here are some tips on how to navigate this tricky situation successfully. Choose

As a leader, giving feedback should be a daily occurrence. Giving employee feedback regularly ensures clarity around expectations, helps them perform consistently and reduces the chance of mistakes/re-work or accidents. Feedback is defined as “Information provided about performance, behaviour or task accomplishment used as a basis for improvement.” It can be positive feedback or constructive

The word ‘facilitate’ comes from the French word facile, which means to make easy or easier. An effective facilitator ‘eases’ the conversation between a group of people that enables them to reach a conclusion or a decision. The facilitator is not part of the group but uses their group facilitation skills to work with the

One of the things many managers dread is breaking bad news. It often leads to having difficult conversations.It might be that they’re not getting the promotion they hoped for or that performance review is not as good as they expect. Likewise, you might need to have difficult conversations with clients too. It may be that

Many people dislike managing conflict in the workplace and will avoid confrontation at all costs, primarily because they are afraid of the other parties’ reaction or response. Many believe they won’t be able to handle the negative reaction that might arise in the workplace. ‘What if they get angry/burst into tears/become defensive/get nasty etc?’ ‘What

Mindfulness and meditation are ancient Buddhist practices that have existed for centuries as a way to centre the mind and body and increase mental focus. It has spawned mindfulness, a way of training your attention to achieve a mental state of calm concentration and positive emotions. Mindfulness is one of the most popular meditation techniques and

Covid has changed the landscape of the world as we know it. The job market has never been so dynamic and employee retention and corporate wellness have become increasingly difficult. In 2022 the current trends to help facilitate employee retention and engagement are: Promoting a people-first culture. This means actively creating an environment that puts

97% of employees believe that effective communication skills affects task efficacy. In-depth research has been conducted into the benefits and problems, preferences and consequences of effective communication in the workplace. You can read the full report at Pumble.com here. In summary, when talking about good communication skills, most employees and employers want the same thing:

In today’s fast-paced and diverse work environment, overcoming communication barriers is more crucial than ever. Effective communication skills are essential for navigating daily interactions—whether face-to-face, via phone, email, SMS, or even traditional letters. However, numerous barriers to effective communication frequently arise. These can drastically impact our ability to convey messages clearly, understand others, and resolve