Difficult Conversations Course - Learn how to Get it Right
Some conversations are difficult to have and many people are unsure how to approach them. It may be with a client, a colleague or a staff member. This program will help you identify the tools necessary to ensure those conversations go smoothly and have positive outcomes.
After this program attendees will be able to:
- Plan a difficult conversation.
- Know how to start the conversation effectively
- Remain calm if things become difficult.
- Appreciate the other party’s perspective.
- Use strategies to handle other people’s emotions
- Work through a difficult conversation step by step
- Feel more confident about having difficult conversations.
Workshop Overview:
Plan a difficult conversation
- Identify potential and desired outcomes
- Adopt a firm but fair mind-set
- Consider options such as timing, environment and approach
Toolkit for success
- Ask the right questions to ensure you understand their perspective
- Explore body language do’s and don’ts
- Ensure the message has the right impact
Follow a structure
- Know how to start the conversation and set the right tone
- Follow a simple 5 step process to keep you on track
- Ensure a positive outcome
Handle emotion
- Learn how to stay calm if things become difficult
- Identify the common traps that inflame difficult situations
- Use proven strategies to calm others
- Learn what to do if it all goes wrong
All attendees will receive a personalised certificate of achievement.
For further information on the ‘Having difficult conversations training course Perth’ call Jill on 1300 850 959 or fill in the enquiry form below.
Please note all programs can be tailored exactly to your needs.
We make having difficult conversations EASY!
Having the skills to handle difficult conversations is one of the most essential parts of being a successful manager or leader. Some conversations are difficult to have, but whenever a difficult situation arises, being able to handle it and respond positively is a crucial skill for managers to exercise.
Our Difficult Conversation Training program will help you discover an easy to follow approach to enable you to handle a difficult conversation with ease. The training will help provide structure for your conversations, avoid elements that may inflame a difficult situation and work towards a positive outcome. Knowing how to start the conversation and what to do if it goes off track will leave you feeling so much more confident.
Many attendees have commented that the course gave them so many more options and ideas as to how to approach challenging situations, and that the structure was easy to follow and apply.
ENQUIRE
Training Course
- Emotional Intelligence at Work
- Managing Staff Engagement
- Conflict Resolution
- Having Difficult Conversations
- Presentation Skills
- Effective Communication Skills
- Assertiveness at Work
- Managing Personalities
- Managing Poor Performance
- Time Management
- Effective Delegation
- Dealing with Difficult People
- Managing Meetings
- Train the Trainer
- Manager to Leader
- Leadership Styles
- Building Resilience
- Facilitation Skills
