Conflict Resolution Course - Navigate Workplace Conflict with Ease
Managing conflict can be tricky – dealing with it poorly can cause stress, loss of productivity and poor outcomes. This program focuses on key conflict resolution skills that will enable attendees to manage and resolve conflict in the workplace effectively, preserve relationships and gain positive outcomes.
After this program attendees will be able to:
- Recognise warning signs of potential conflict.
- Know what NOT to do in conflict situations.
- Remain calm and emotionally detached.
- Use de-escalation and diffusion techniques in difficult or volatile situations.
- Choose the appropriate conflict resolution strategy.
- Use a toolkit of skills to handle challenging situations.
- Identify the key issues and understand the other party's perspective.
- Reach a resolution that works long-term.
Workshop Overview:
Understanding the basics
- Learn the pros and cons of conflict
- Discover the catalysts for conflict and their consequences
- Explore the 5 conflict resolution strategies.
- Identify the benefits and pitfalls of using them in different situations.
Diffusing conflict
- Identify ways to remain calm and in control.
- Learn techniques to de-escalate volatile situations and manage strong emotions in others.
- Know what to do if the other party refuses to cooperate.
Gaining resolution
- Use a 4 step strategy to ensure long-term conflict resolution.
- Learn the importance of understanding the other party's perspective.
- Discover the 3 key benefits of demonstrating empathy during conflict.
- Use techniques to find common ground and connect with the other party.
All attendees will receive a personalised certificate of achievement.
For further information on the Conflict Resolution In The Workplace Training Course Perth call Jill on 1300 850 959 or fill in the enquiry form below. Please note all programs can be tailored exactly to your needs.
If you have only 1 or 2 people who would like to attend, click here for a schedule of our public training courses
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Training Courses
- Emotional Intelligence at Work
- Managing Staff Engagement
- Conflict Resolution
- Having Difficult Conversations
- Presentation Skills
- Effective Communication Skills
- Assertiveness at Work
- Managing Personalities
- Managing Poor Performance
- Time Management
- Effective Delegation
- Dealing with Difficult People
- Managing Meetings
- Train the Trainer
- Manager to Leader
- Leadership Styles
- Building Resilience
- Facilitation Skills
