Author name: Jill McCrum

De-escalation training for employees is not just about defusing a single incident; it teaches them to foster long-term positive relationships with customers while also improving workplace safety. 

Workplaces can be breeding grounds for frustration and anger. Deadlines, interpersonal conflicts, and high-stakes projects often create an environment where emotions can run high. Understanding how to manage these negative emotions effectively is crucial for maintaining a productive and harmonious workplace. This blog outlines practical tools for dealing with anger and frustration, explores common reasons

In the wake of the global pandemic, the traditional office landscape has undergone a seismic shift. Hybrid work models, blending remote and in-office work, have become the new norm for many organisations. Managing remote teams and adapting to this new paradigm presents both challenges and opportunities. Effectively managing a hybrid work environment requires a strategic

In the ever-evolving landscape of the modern workplace, there’s been a significant shift in what defines a truly effective employee. Gone are the days when technical know-how and hard skills alone were enough to climb the corporate ladder. The spotlight is now firmly focused on soft skills.

The twinkling lights, festive tunes, and the sound of jingling bells and laughter can only mean one thing: the holiday season is upon us! And with it comes the quintessential Christmas party, a merry gathering where personality types of all shades and hues collide. Read More to find out how best to deal with them!

Virtual meetings have become the norm in today’s fast-paced and interconnected world. While the convenience of remote collaboration is undeniable, it comes with unique challenges, particularly in keeping attendees engaged. Let’s explore some tried and tested strategies that can help attendees actively participate and contribute in online meetings.

Resilience is our ability to bounce back from adversity and deal with the challenges that life throws at us. In today’s fast-paced, high-pressure environments, we often feel overwhelmed with the amount of information we have to process, deadlines we have to meet and people we have to interact with via multiple platforms. All this can result in high levels of stress which can deplete us, especially in regard to resiliency in the workplace.

In today’s fast-paced business landscape, organisations must adapt to change to stay ahead of the competition. A crucial aspect of achieving this innovation is by fostering a culture of learning and professional development among employees.

With today’s dynamic generational differences, the convergence of multiple generations at work brings forth a rich blend of experiences, skills, and perspectives. While this diversity can be a great asset, it also presents a unique set of challenges that employers and employees must address to foster a collaborative and productive environment.

In today’s diverse and inclusive world, fostering effective communication in the workplace is crucial for maximising individual and team performance. However, it is important to recognise that not everyone communicates or processes information in the same way. According to the Australian Bureau of Statistics, neurodiverse people make up about 12% of Australians, but neurodiversity in